Since the pandemic, all deliveries (unless deemed unsafe to do so) will automatically default to authority to leave (ATL) where possible and drivers will not be requesting a physical signature from the customer/receiver.
Supply will not be held responsible for any parcel that is left at a premise once delivered. Supply Store is not responsible for any parcel that is redirected to a different address once it has left our warehouse.
Please note: Sale periods may attract a delay in shipping time frames
Pricing
All prices are in Australian dollars (AUD). Prices listed on the website, do not include delivery charges. Delivery prices will be automatically calculated in the checkout process based on the delivery option you have chosen (DHL, Australia Post). The dimensions, overall weight and number of items in your cart will determine your final total.
Shipping of Brands outside of Australia
Due to vendor contracts with specific brands, Supply cannot sell products outside of Australia due to territorial constraints. If you attempt to order one of these brands and have it shipped outside of Australia, Supply will block the order or product, cancel the order and refund without notice.
Shipping
We request a ‘signature on delivery’ which is default on all orders. If you ‘request for it to be left in a safe place’, all shipping responsibility for Supply Store and AusPost is forfeited.
Please note: Supply Store is not responsible for any parcel that is redirected to a different address once it has left our warehouse.
Payment, Fulfillment & Shipping
Once an order is placed, please allow 1-3 business days for processing. This does not include shipping times.
Upon payment receipt, the order will dispatch to the address specified at registration/order.
A request for an order cancellation will incur a $40.00AUD restocking and administration fee.
Once your order has been dispatched, you will receive shipping confirmation via email. Please allow up to 48 hours to receive updated tracking details.
In the event of a failed delivery or Return to Sender due to an incomplete address or unknown at location, Supply will apply a $20 fee to cover return and reshipping costs.
All launch product is subject to availability. Supply Store is under no obligation to supply an alternative product.
SUPPLY offer a variety of shipping options for both Domestic (Australia) and International deliveries. Orders are generally processed within 1 business day and shipped the following. All of the services we provide have tracking information available.
- All orders placed before 9AM (AEST) on a business day will be processed on the same day
- Orders placed after 9AM (AEST) on a business day will be procesed the following day
- Orders placed after 9AM (AEST) on a Friday will be processed the following Monday
We offer the following shipping services dependant on your location:
Domestic Shipping (Australia)
- AusPost eParcel (Holiday Delays please allow extra time)
- AusPost Express eParcel (Holiday Delays please allow extra time)
International Shipping
- DHL Express International (Holiday Delays please allow extra time)
Order Process
1. Once the items you would like to purchase are in your shopping cart, please proceed to checkout.
2. Choose which shipping partner you would like to use and which delivery service you prefer.
3. Your freight will be calculated automatically based on the size, weight & dimensions of the items in your shopping cart.
4. At this time, you may go back to choose a different option to compare prices.
International Custom Duties
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from SUPPLY, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
If the customer refuses to pay import taxes, custom duties or any fees associated with the shipment, the customer must cover all expenses in the returning parcel. This includes initial delivery fees, returning delivery fees and any taxes, custom duties or fees associated with the shipment.
Links
For general information regarding the delivery options we provide, please use the corresponding links below.
http://www.dhl.com.au
http://www.auspost.com.au